LEAD LUMER LLP

In their own words

CareWell.pro — Product Documentation CareWell.pro is Kerala's first multi-domain clinic operating system — a unified SaaS platform serving allopathy, ayurveda, homeopathy, dental, gynaecology, and orthodontic clinics through one interconnected architecture. Three user types (patients, doctors, clinic admins) operate on a shared data layer where every action — prescription, lab order, appointment, billing — flows automatically across modules without re-entry. Module 1 — Patient Mobile App. The network's front door. One download accesses every CareWell clinic. Features: single-account registration with family profiles, health profile (allergies, conditions, medications), document vault, Malayalam-first multilingual UI. Patients browse clinics by location and specialty, book at any clinic on the network, track live tokens with WhatsApp alerts, reschedule without losing position. Digital prescriptions consolidate across all CareWell doctors with medication reminders, refill alerts, generic alternatives, and one-tap pharmacy ordering. Lab reports auto-deliver to the app. Treatment timelines visualise long-term care (orthodontic phases, panchakarma, IVF cycles). Unified billing across consultation, pharmacy, and lab — payable via UPI, cards, or wallets. Module 2 — Doctor Module with Specialty Add-Ons. Core module includes unified multi-clinic visiting schedules, cross-clinic patient lists with search and flagging, AI-integrated prescriptions with drug interaction and allergy checks, treatment plan builders, before/after photo documentation, and revenue analytics across all practice locations. Specialty add-ons: Orthodontics — five-phase tracking (assessment, levelling, space closure, detailing, retention), installment automation for 18–24 month plans, cephalometric storage. Ayurveda — panchakarma scheduling, prakriti analysis, classical medicine inventory, therapy room booking, ritucharya planning. Homeopathy — AI-guided repertorisation (Kent, Boericke, Murphy), case-taking wizard, constitutional analysis, remedy reaction tracking. Gynaecology — pregnancy and ANC timelines, IVF cycle protocols, sensitive-record permissions. Dental — FDI tooth charting, quadrant-based treatment planning, hygiene recalls, lab work tracking. Module 3 — Clinic Administration. Multi-branch dashboard with branch-specific configuration, walk-in registration with returning-patient auto-recognition, token and queue management, role-based access (Owner, Manager, Doctor, Front Desk, Pharmacy, Lab), staff attendance and commission tracking. GST-compliant billing across consultation, pharmacy, and lab. Built-in WhatsApp AI Receptionist answers queries in Malayalam 24/7, books appointments, sends reminders, escalates to staff for complex cases. Live revenue dashboards by doctor, hour, source. No-show tracking, retention metrics, custom reports. Compliance: digital consent storage, audit logs, regulatory record retention, automated backups. Module 4 — Pharmacy Management. Real-time inventory with batch and expiry tracking using FEFO dispensing, multi-pharmacy stock visibility, auto-reorder triggers. Prescriptions from CareWell doctors flow directly to the pharmacy queue with one-click dispensing, drug interaction warnings, and allergy alerts. POS for walk-in sales, insurance billing, multi-GST handling, patient credit accounts. Schedule H/H1/X compliance with audit trail. Patients see dispensed medicines with images and reminders in their app; home delivery for chronic care. Module 5 — Laboratory Management. Comprehensive test catalogue across pathology, biochemistry, microbiology, and radiology with per-clinic pricing and bundle packages. Lab orders from CareWell doctors auto-enter the lab worklist. Barcode sample tracking, TAT monitoring, quality control. Digital reports auto-deliver to patient app and ordering doctor with WhatsApp option. Critical value alerts trigger immediate notification. Insurance/TPA support, outstation partnership management, reagent inventory. Module 6 — WhatsApp Booking & Communication Layer. The differentiator for Kerala's Tier 2/3 market. Patients book at any CareWell clinic by messaging the clinic's WhatsApp — no app required. AI understands Malayalam, English, and Manglish. Cross-clinic discovery by location and specialty. Automated reminders, prescription and report delivery, payment receipts, post-visit feedback. Cross-Cutting Capabilities. Interconnected architecture: one shared patient database across all clinics and modules. AI: prescription assistance, homeopathy repertorisation, no-show prediction, demand forecasting. Security: role-based access, encrypted storage, consent management, audit logs. Multi-language: Malayalam-native UI, English fallback, Manglish in WhatsApp. Mobile-first: low-data optimisation, offline-capable core functions. Scalability: multi-tenant SaaS, plug-in specialty modules, third-party API access, white-label option.

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