Refund policy
Last updated 3 September 2026. Apexlayer Technologies Private Limited (CIN U58201HR2025PTC135312), C/O WeWork India, DLF Forum, DLF Cyber City Phase III, Sector 24, Gurugram, Haryana 122002, India.
Four cases where money comes back, one where it does not, and the reason for that one is open on this page.
Access failure
If your access is not active within 1 working day of payment, we refund in full on request, within 1 working day of the claim. Write to trust@indianstartupmap.com from the email you paid with and quote the payment id from your Razorpay receipt; nothing else is needed.
Duplicate payments
A second payment for a plan you already hold is refunded automatically, without a request. UPI sometimes reports a payment as failed after the bank has taken it; if your bank app shows a debit and the portal shows nothing, it is usually a pending hold that reverses on its own within 5 to 7 working days. If it has not reversed by then, write with the UPI reference and we chase it.
The wrong report
A wrong-report purchase is swapped once, within 7 days of payment: you bought Pune and meant Pune district's neighbour, or the state when you wanted the district. Write and name the report you meant; the swap is a change of entitlement, not a new payment.
Change of mind
There are no change-of-mind refunds, and this is why: the whole Lucknow report is open, every chapter, PDF and in-app, with no sign-in. Every other report is built on the same template with the same chapters. Read it before you pay, and if it is not what you need, do not buy.
Read the Lucknow reportHow the money comes back
Through Razorpay, to the instrument you paid with, usually within 5 to 7 working days of our confirming the refund. GST charged on the refunded amount is refunded with it, and the invoice is cancelled by a credit note sent to the same email. A refund revokes the access it paid for.
How to ask
trust@indianstartupmap.com, from the email on the account, with the payment id. It is a monitored inbox; we acknowledge within 72 hours and settle a refund claim within the windows above. The same address handles corrections, takedowns and licence questions, so a subject line that says "Refund" helps.
Who you are dealing with
Reports and plans are sold by Apexlayer Technologies Private Limited, CIN U58201HR2025PTC135312, GSTIN 06ABDCA5480F1ZT, registered office C/O WeWork India, DLF Forum, DLF Cyber City Phase III, Sector 24, Gurugram, Haryana 122002, India. This policy is part of the terms, and the guarantee it rests on is printed wherever a price is:
If we do not settle a claim, our grievance officer is Sachin Gurjar, Director, at dpo@apexlayer.in: complaints are acknowledged within 72 hours and answered within 30 days. The full block is on the contact page.
Judge the free Lucknow report first: the whole thing is open. If your access isn't active within 1 working day of payment, we refund in full: trust@indianstartupmap.com.