Unidolabs Technologies LLP

In their own words

UnidoLabs is a customer experience management organization that help enterprises rapidly derive actionable insights from massive volume of external and internal data sets, thereby significantly reducing data-to-decision conversion time, while ensuring optimal data validity, completeness, accuracy, relevance and quality. Our proprietary social media insights engine enable organizations to ‘Listen’ to social conversations about their brand, products and services real-time, ‘Analyse’ data to identify patterns and extract correlations & ‘Act’ on processed data to drive business decisions. We deliver a seamless experience to our customers across top social media channels – at scale and provide technology solutions that transform the way they use social media insights and assist them to collaborate in real time across business units, markets and departments to manage their customer experience. Our Natural Language Processing automatically categorize social mentions and provide an in-depth understanding of all the informative attributes associated with the conversations including share of voices, growth & fall trends, sentiments, customers’ profile, influencer scores amongst others. Some of the key features of our product are :  Syntax Analysis: It extracts tokens and sentences, identifies parts of speech (PoS) and creates dependent parse trees for each sentence to facilitate writing of compilers and interpreters.  Entity Recognition: It identifies entities and labels by type such as person, organization, location, events, products and media to allow categorization of mentions in these predefined classes.  Sentiment Analysis: By using this feature one can easily determine the emotional tone behind a series of words and gain understanding of the attitudes & opinions expressed in a block of text.  Content Classification: It can classify documents and natural language texts in predefined 600+ categories to extract generic tags from unstructured data sets.  Language Support: It supports over 10 languages including English, Spanish, Japanese, simplified and traditional Chinese, French, German, Italian, Korean, Portuguese and others.  Constituency Parsing: It determines the complete syntactic structure and meaning of a sentence (entities, purpose, etc.) by breaking it into labelled phrases. It helps you understand how different words in a sentence are related to each other and interpret who is doing - what - to whom. The aforementioned product value adds amongst others allows us to deliver customized performance evaluations which are ‘Proactive’, ‘Predictive’ & ‘Prescriptive’ in nature. It also helps us provide organizations deeper and elaborated interpretation of their customers’ behavioral patterns by triangulating data from social media channels, customer relationship management platforms and net promoter score assessment. Furthermore, it helps industries establish an early warning mechanism to proactively detect anomalies and potential failures, build forecasting models to determine customers’ purchase path and identify customers’ choice of support channel for enabling service & product readiness.

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