CITY PROFESSIONALS PRIVATE LIMITED

In their own words

City Professionals operates as a technology-driven home-services marketplace designed to structure and standardise the highly unorganised handyman & home-care industry in India. The business model is built on a multi-layered tech ecosystem that connects customers with verified, trained, and performance-tracked service providers for Cleaning, Moving, and Repairs. Every stage of the user journey—service discovery, booking, assignment, tracking, execution, payments, and feedback—is controlled through our digital infrastructure to ensure reliability, transparency, and consistency. Our platform uses a centralised workflow engine that automates job allocation based on technician skills, proximity, historical performance, availability, and service category. This eliminates manual intervention, reduces assignment errors, and cuts turnaround time significantly. Vendors operate through a dedicated partner app that provides real-time job notifications, digital checklists, earnings dashboards, training modules, SOPs, and payout tracking. Customers interact via a clean, intuitive app and website offering transparent pricing, detailed service packages, live tracking, automated reminders, invoice management, and support integration. All services follow strict standard operating procedures powered by in-app checklists and mandatory progress updates. This ensures consistent quality irrespective of which technician is assigned. The backend uses an analytics layer that monitors vendor performance, customer feedback, repeat usage, completion rates & SLA adherence, enabling data-driven improvements. Our revenue model is commission-based, with additional income from convenience fees, subscription plans for service providers, and upcoming annual maintenance contracts. The core focus is scalable technology—automated scheduling, partner scoring algorithms, route optimisation, digital payments, & AI-assisted support. By using technology to solve trust, quality, pricing, & reliability issues.

Written by the company on its public Startup India profile. Not verified by us.