CRYSTALS DROP FLAVOURS AND FRAGRANCES PRIVATE LIMITED

In their own words

Problem solving Contrary to what most people think (and I was no exception), the role of a program manager in large IT transformation programs is not just about administration tasks. It comes up with several opportunities for problem-solving. Sometimes there will be problems managing the cost, sometimes the schedule, sometimes the quality, and many times, all of them. These problems will be because of various reasons — businesses, the environment, the stakeholders, and sometimes purely due to people's psychology. nice in the program that I was working on had a lot of delays in the schedule. People were on a long vacation, and because of that, the program was delayed. IT teams were working hard to catch up on the delay. At that crucial time, the business came back saying that because of priority activities that laid in front of them, they can’t involve in the transformation program. That meant there would be even more delay of months. Irrespective of planning so well, detailed, and informedly, such situations are common. Sometimes, if the resolution is difficult, these issues raise and sit at the table of a steering committee to decide the next step. In these situations, people talk with emotion, push back, argue, each one will have their opinion, etc. In such an environment, it becomes hard to decide. The only rescue in such situation is deciding based on the data. You can’t argue against the data much. How problem solves It’s no wonder then that experts across all fields remain vigilant for the Next Big Thing. On the watch lists are robotics, the Internet of Things, 3-D printing, artificial intelligence, and others. But what if the Next Big Thing (or one of the next) is so big, so mind-blowing, so utterly disruptive, disruptive enough to render stock markets obsolete and income inequality nonexistent, and yet is almost invisible? This Next Big Thing is not on the radar because it’s unthinkable. Yet it’s coming because that’s where science is headed, because it’s what people want, and because the technology that it replaces is dismal. The Next Big Thing I’m thinking of isn’t usually even considered a technology. It’s the capacity of communities to focus on and solve problems that matter. A community uses three primary problem-solving systems, which one can think of as social choice systems or decision-making systems. They are: economic/financial/monetary; governance/political; and legal/justice. Economic, governance, and legal systems, for short. Communities have inherited their systems, especially from the history of power struggles. This Next Big Thing is to design social choice systems consciously, informed by the deepest insights of science, technology, and medicine, in order to enhance problem-solving capacity. A focus on local community is part of a strategy for disruption one can call engage global, test local, spread viral. Engage global means to engage the global academic community, and science and technology sectors, in a focused R&D effort to identify designs of social choice systems that might be particularly good at helping communities focus on and solve problems that matter. Test local and spread viral are self-explanatory, and have been discussed elsewhere. Uniqueness Prospects don’t typically come into your business consciously looking for your USP. But they do ask themselves “Why should I use you versus someone else?” If someone was considering your products or services and asked: “Why should I use you?”—would you have an intriguing, compelling and memorable differentiating answer? Most businesses don’t and that’s a problem. Because without the ability to separate yourself quickly in the mind of a potential customer, you lose both the customer and the future referrals they could provide. Additionally, many businesses make the mistake of answering the “uniqueness question” with platitudes like “we’re great at service” or “we provide high customer satisfaction.” These answers aren’t unique, they are simply common expectations customers have for all businesses. Being unique, special and different creates loyalty from your current customer base and helps you get referrals on an ongoing basis–assuming you are regularly asking with a referral system. Moreover, having an effective USP becomes the glue that holds your business together–something that employees rally around and believe in. Here is an exercise: Start paying attention to businesses and looking for what makes them unique. Is it obvious? Do you see it in their marketing materials? If you were to ask their customers or anyone in the organization what makes them unique could they answer in an intriguing and compelling way that makes you want to do business with them? If the answer is yes, they are likely getting tons of referrals and new business. That’s where you want to be. To your success!

Written by the company on its public Startup India profile. Not verified by us.