Vkover Technologies Private Limited

In their own words

vKover Technologies Pvt Ltd,is an Insuretech B2B platform, , we are building a zero-code, ready-to-use, full-stack platform for buying and servicing insurance digitally to enable mass distribution. to ensure the accessibility of insurance products. The overall aim of our strategy is to make insurance a demystified product that is accessible and uncomplicated for the masses. Bridging the gap between insurers and consumers, today people have the option to choose from a bouquet of insurance products and are able to take advantage of competitive pricing. This technological transformation of the insurance industry has provided consumers with seamless customer experience, choice, security and efficiency. Role of technology Stack in higher penetration of InsurTech/ Embedded Insurance vKover’s vision is to create ample accessibility for insurance so that a customer can buy insurance – Whenever, wherever! Our belief is that empowering BFSI players in creating new channels for mass distribution of insurance, with the use of technology, will ultimately result in higher penetration of insurance products, coupled with industry-level growth. Embedded Insurance has led to ease of buying insurance at the time of a primary product purchase, thus reducing the hassle of going through another customer journey. The provision of real-time bundling and the sale of insurance has appealed to customer behaviour. InsurTechs are thus focusing on using technology solutions, AI, and IoT across the value chain to derive innovation. How-to manage call centre and customer grievances better-using technology Running a call centre effectively and utilising resources judiciously is something we believe in. We do not think that haggling a customer 100 times a day is a productive way of business. To ensure that the calling agents are providing the customers with the right kind of support, we, at vKover are developing a lead-scoring model, using ML. Through our model, our partners get to understand the psyche of the consumers by analysing their journeys and thus, can better serve them. With this approach, we are not only able to utilise our call-centre resources effectively but also produce the desired results. Even before a customer can raise an issue, we have transparency and understanding of the problem they might be facing and hence we are better equipped to solve their grievance. How can tech bridge the gap of customers wanting traditional agents to solve their queries. Tech based solutions are changing the way traditional agents are conducting their business. Agents prefer using InsurTech platform and Apps through which they can provide insurance solutions to their customer base, digitally. These platforms not only solve the paperwork hassle but also help the agents reconcile their commissions and payments. vKover has developed a product, Agent Stack, which provides end to end support to the agents, empowering them to digitally sell insurance and manage their customers’ portfolios effectively.

Written by the company on its public Startup India profile. Not verified by us.