THUNAI TECHNOLOGIES PRIVATE LIMITED

In their own words

Thunai.ai is a pioneering AI-driven B2B SaaS platform established in 2025 to revolutionize enterprise knowledge management and workflow automation. Based in Branchburg, New Jersey, with operations in India, the company specializes in developing "Agentic AI"—intelligent, autonomous agents that, rather than just assisting, orchestrate complex customer experience (CX) and operational tasks. Thunai (Tamil for 'companion') reflects its core philosophy: creating AI that feels like a trusted partner, bridging gaps in organizational knowledge to turn unstructured data into immediate action. Innovation and Product Development Thunai.ai is at the forefront of AI innovation by moving beyond generic chatbots to specialized Agentic AI solutions. • Thunai Brain: The platform’s core, which acts as a centralized intelligence hub. It ingests diverse data sources—including PDF documents, standard operating procedures (SOPs), video tutorials, and past call transcripts—to create a "single source of truth" that minimizes AI hallucinations. • Multimodal AI Agents: Thunai offers a library of over 30 specialized agents, including Voice, Chat, Email, and Meeting agents that take direct actions (e.g., booking meetings, updating CRM records, scheduling) rather than just recommending actions. • Thunai Sidekick: A real-time AI assistant that "sits" with human agents, listening to customer calls and providing instant, relevant context to improve resolution speed. • No-Code Implementation: Thunai agents can be deployed in under two days, offering instant time-to-value without requiring extensive technical setups or coding expertise. Process Improvement and Service Transformation Thunai.ai streamlines business operations across multiple industries, including IT service management (ITSM), sales, and customer support. • Customer Experience (CX) Automation: Thunai Omni can deflect up to 80% of support queries by providing human-like voice and chat support that understands customer sentiment and

Written by the company on its public Startup India profile. Not verified by us.